Return & Exchange Policy

No. You will only receive the exact amount paid for the product.

No. These are charges applicable each time an order is placed and are non-refundable.

If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn’t received in your original payment method, please email us at support@srimahi.in and we will sort it out for you.

Return : If the Product is Damaged Kindly return the product within 6 working days, also share the original images or videos the damaged product.

To exchange your order, you will need to log in to your account and follow the steps:
 
  • Go to ‘Orders’
  • Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
  • Select the mode of return as Reverse Pickup and drop or Self Ship.
  • In case your pin-code is unserviceable for a reverse pick up, you will be prompted to change the address and pin-code or to select Self Ship option.
  • Click on the acknowledgment box and submit your exchange request.
  • Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.
  • In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. once the original order is received, the replacement will be shipped out for you.
 
  • Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

Refund : Once your return is approved, we will process a refund to your original payment method. Your amount will be credited within 7-10 working days to your original payment method.

Replacement : If you prefer, we can exchange your product instead of issuing a refund. Exchanges are subject to stock availability and are handled with the same care as refunds. You will receive the exchange of your products within 7-10 business days

Return the product within 6 business days once you receive the products.